Refund Policy
1. 30-day money-back guarantee
If delivery on your order does not start, you are covered by a full money-back guarantee for 30 days from the purchase date. Message live chat with your order ID (it looks like FS-XXX-XXX) and we will process the refund to your original payment method.
2. 30-day refill guarantee
If your delivered count drops below what you ordered within 30 days of delivery, we top it back up at no charge. This covers natural drops, platform sweeps, and inactive accounts being cycled out.
3. Wrong username or post link
If you entered the wrong username or picked the wrong post, contact live chat immediately. If delivery has not started yet, we move the order to the correct account or post for free. Once delivery to the address you provided has completed, the order is considered fulfilled.
4. What is not refundable
- Orders that were fully delivered to the username or post link you provided.
- Drops that happen after the 30-day refill window has ended.
- Orders for accounts that were made private or deleted during delivery, which blocks completion.
5. How to request a refund
Open the live chat bubble on any page, send your order ID, and tell us what happened. Refund requests are reviewed within 24 hours and approved refunds are returned to your original payment method. Depending on your bank, the money appears within 5 to 10 business days.
6. Contact
Anything unclear? Reach us any time through the live chat bubble on the site.